1. How do I place an order?

Reservations can be made in several steps:

1. Select the items you want to order

2. Select 'Add to cart'

3. You can choose 2 options: continue shopping (to continue shopping) or proceed to checkout (to proceed to payment)

4. If you choose to continue shopping, repeat step 1 to add more items

5. If you choose proceed to checkout, you will be taken to the next page to process your payment

Payment steps :

1. Summary: View and reconfirm your order. You can use your voucher (if any) on this page

2. Sign In: Sign Up as a new member / Login as a member

3. Address: Enter your shipping address and Special Request (if any)

4. Shipping: Choose the shipping options for J&T, JNE, TIKI , SCANDIA Fleet or Others

* SCANDIA fleet can only be selected if transactions above Rp 1.000.000, - and within certain areas of Jakarta

** Please check the "Terms of service" column to continue the order process

5. Payment: Make sure all orders and details of your ordered items are correct. You can choose the payment method on this page

* Don't forget to include your reference number when making payments

2. Can I make an order on the SCANDIA website without having an account?

Yes, you can place an order without having an account with several steps:

1. Select the items you want to order

2. Select 'Add to cart'

3. You can choose 2 options: continue shopping (to continue shopping) or proceed to checkout (to proceed to payment)

4. If you choose proceed to checkout, you will be taken to the next page to process your payment

5. After you check the details of your ordered items, you can fill in your shipping data in the "Instant Check Out" column

6. Then you just need to continue the order process as question number 1

We encourage you to create an account to get full information about your products, promotions, and order history.

3. How can I check the status of my order?

You can check the status of your order after you have confirmed payment in the following way:

1. Click Check Shipping Receipt

2. Enter your order number in the AWB No. column.

3. Click 'Check' to proceed

4. Will I receive an order confirmation after completing the order?

Yes, you will immediately get a copy of your order information via the registered email

4. Can I change the payment method for my order?

If you have confirmed the final order, you cannot change the payment method.

We encourage you to place a new order and send information about canceling your previous order.

We will immediately assist you to cancel the order.

5. When will I receive my order?

You will receive your order estimated 3-5 days after the date of transaction ( for indent products may take longer est 14 working days )

6. How do I check the product delivery time?

On the Shipping page, you can check the product delivery time by clicking "See Shipping Time Estimate"

7. If the shipment of my order is wrong / incorrect, what should I do?

If there is a delivery error for your order, please immediately send information by clicking the following link: Contact Us

We will immediately assist you to carry out the verification and exchange process for the product you ordered

If the item you have received does not match the number of your order, please return the item to us

If the item that is lacking is a bonus / gift, we will immediately send the missing item to you

If what is incomplete is part of the product, we ask you to send the entire product back to us

In this case, to speed up the return process, please send the product in its original packaging along with all the accessories and proof of purchase

8. If I receive defected / damaged products, what should I do?

If there is a damage to your order, please immediately send information to Contact Us

We will immediately assist you to ship new items according to your order

9. Where can I clearly see the specifications of each item I want to see?

When you click on an item photo, you will be taken on the next page which contains the item details and complete specifications

10. How do I use my voucher?

Vouchers can only be used when you are about to confirm an order

1. You are on the Summary page that contains the order details

2. Enter the voucher code in the 'voucher' column on the Summary page

3. The total of your order will be adjusted to the nominal voucher you entered

Example Screenshot of entering a voucher code

Attention! Vouchers can only be used for customers who already have an account and login at SCANDIA.co.id

Vouchers can only be used 1 (one) time for each transaction.

11. Can I use several different vouchers in one order?

Vouchers can only be used 1 (one) time for each transaction.

12. What if my voucher expires, but I haven't used it yet?

Your voucher term printed on every voucher

You will no longer be able to use your voucher once you have passed your voucher validity period

13. How to contact SCANDIA customer service?

If you have questions both criticism and suggestions for SCANDIA, you can send questions directly through our website by clicking the following link contact us.

Contact Us

Contact number : 081181109919

Senin-Jumat: 08.00 - 17.00 (Office Hours)

Email: info@scandia.id

We will help you immediately

14. Where can I see the product directly before buying?

You can visit our offline store in several places:

See location map


Jl. Boulevard Diponegoro No. 105, Bencongan, Kecamatan Kelapa Dua,

Tangerang, Banten 15810

021 4520 0454


Jl. Boulevard Bar. Raya XC No. 2A, RT.13/RW.7, Klp. Gaind Barat,

Kecamatan Kelapa gading, Kota Jakarta Utara, Daerah Khusus Ibukota Jakarta 14240

0877 4158 9840


Jl. Raya Pajajaran No. 40, Tugu Kujang, Kecamatan Bogor Tengah,

Kota Bogor, Jawa Barat 16127

0896 5383 2536


Jl. Teuku Umar No.1, Dauh Puri Klod, Kecamatan Denpasar Barat,

Kota Denpasar, Bali 80113

0361 335 2195


Lt. 2 Lot.2 No 46 - Jl. BSD Raya Utama - Pagedangan

Tangerang - 15345


Ruko Boulevard Poris Indah Blok K No.10

Tangerang, Cipondoh Indah, Cipondoh, Kota Tangerang, Banten - 15148


Lower Ground Hall - Jl. Margonda Raya No. 358, Depok

Jawa Barat 16424 - Tel: +62 21 29049293/94


2nd floor, Unit B1B Jl. Boulevard Barat Raya

Kelapa Gading Barat, Jakarta Utara, 14240


3rd floor, Jl. Jend. Ahmad Yani No.1, Marga Jaya

Bekasi Selatan, Bekasi, Jawa Barat - 17141


Lantai 2 - Jl. Metro Raya No.99 - Cileungs

Bogor - 16820


UG Floor Unit 3, Jl. KH. Noer Ali, Kalimalang, Pekayon Jaya

Bekasi Selatan, Jawa Barat - 17148


Jl. Merawan No.23, Pangkalan Jati

Cinere, Kota Depok, Jawa Barat 16514


Lt. 2, Jl. Siliwangi No.123

Sukasari, Bogor Timur, Kota Bogor, Jawa Barat - 16142


1st & 2nd floor, Samping Marketing Gallery, Cibatu

Cikarang Selatan, Bekasi, Jawa Barat - 17530


Lantai 3 no.106 Jl. Pluit Indah Raya, Penjaringan

Jakarta Utara 14450 - Tel: +62 21 6632924/25


Lantai 2 Jl. Boulevard No. 3, Masale Panakukang

Makassar - 90231


Lantai 2 Unit 02A, Jln. Peta No. 241 Suka Asih, Bojongloa Kaler

Bandung, Jawa Barat - 40242


UG floor, Unit 25, Jl. Resinda Raya No. 1, Purwadana - Telukjambe Timur

Karawang, Jawa Barat - 41361

0267 840 7596


Lantai LG, Jl. Tegar Beriman No.1, Pakansari, Cibinong

Bogor, Jawa Barat - 16915


2nd floor, Unit 20-25 Jl. Prof Dr. Satrio Kav. 3 - 5, RT.18/RW.4 - Karet Kuningan, Setiabudi

Jakarta Selatan, 12940.

021 29889273


1. How much does it cost for shipping?

The shipping cost will depend on the tariff in each region along with the dimensions (volume) of your order

** You can see the shipping cost on the Shipping page

Shipping costs apply for permits and insurance for items that you have ordered

We will do the best service so that your ordered goods arrive safely to their destination

2. How to check the shipping cost when I make an order?

You can see the shipping cost on the Shipping page when confirming an order

3. Can I schedule delivery of the order?

At this time, you cannot schedule an order delivery because your order will be processed immediately after we confirm the order and we receive your payment

4. Are there certain areas that are not included in the SCANDIA shipping area?

We can send your order to all parts of Indonesia through JNE

Specifically for Jakarta area shipments, we will serve with SCANDIA shipment fleet with the following terms & conditions:

Free Jakarta delivery area + installation

a. Minimum purchase of Rp.1.000.000

b. Delivery

Maximum H + 3 from invoice date

c. Installation

Maximum H + 1 after the item is received (after confirmed)

5. Can I take my order at the SCANDIA office?

You cannot take my order at the SCANDIA office

We strongly encourage you to continue to order via the SCANDIA website or directly to our offline store

6. Can SCANDIA do international shipping?

At this time, SCANDIA has not been able to do international shipping

7. Where can I request official proof of receipt?

You can directly send your request to Contact Us


1. Can I request installation services for purchasing products?

Yes, we will provide special installation requests for furniture products, in the Greater Jakarta area with a minimum purchase of Rp. 3.500.000

2. How do I get the installation service?

You can contact SCANDIA customer service at: 081181109919


1. What payment methods can be done at SCANDIA?

For now, SCANDIA serves several payment methods

1. Bank Transfer

2. Credit/Debet card

3. Installment without credit card

4. E-wallet

5. Virtual account

2. What credit cards can be used for payments?

For now, SCANDIA accepts credit card payments with a minimum transaction of Rp 100,000

Credit cards that can be used are:


3. Can I use other’s credit card instead of my name for an order?

We strongly encourage you to make credit card payments that match the customer's name

This is done to avoid misuse of credit cards

4. If I pay by wire transfer, which banks do I accept?

BCA Account number : 2882507735 an PT Mitra Global Ritel

5. Does SCANDIA provide installment programs?

Yes, You can pay through installement with or without credit card

6. Questions about the installment program at the SCANDIA store

1. What products are included in the SCANDIA installment program?

You can use the installment program on every item you order , terms & conditions apply

2. How can I join the SCANDIA installment program?

Hope you ensure that your credit card is included in the SCANDIA installment program list and is still active

3. Can the payment be made by cash / transfer?

At this time, we do not provide installment payment services by cash / transfer

4. How long is the installment period available?

We provide a 0% installment program for 3 (three) months and 6 (six) months

7. How do I know if the payment has been successful or failed?

We will send payment status information to your account if your payment has been successful and we have received

8. If I cancel an order I have already paid, when can I receive my refund?

The refund process can take est 2-3 working days

9. If I make a payment using the bank transfer facility, how long is the deadline for making payments?

You can make payments via transfer within 2 (two) working days. If it exceeds this time period, your order is automatically canceled


1. I can't log in to my account, what should I do?

You can try alternatives by clicking the "Forgot Your Password" link to get a new password for your email

We will immediately send your new password via email

You can also directly change the password that we provided. How to change the password will be available via the email that we will send

2. How can I change the information in my account?

If you want to change the information on your account, you can do the following:

1. Please login first

2. Click the top right that says "My Account"

3. Click "My Personal Information" and make changes to the page

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